Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Keith McCray

Keith McCray

January 8, 2025

5  out of  5
rating by Keith McCray
"Tori at State Farm Johnathan Yu office in New Albany, OH done a fantastic job at customer service answering questions without hesitation and helped me solve my issue."
We responded:
"Thank you for your wonderful feedback about Tori's service. We're thrilled to hear she provided excellent assistance and resolved your issue. Your satisfaction is our priority, and we appreciate your 5-star rating."
Profile photo of jackie grisvard

jackie grisvard

December 31, 2024

5  out of  5
rating by jackie grisvard
"Connie is my favorite !"
We responded:
"Thank you for your wonderful feedback! We're thrilled to hear that Connie has made such a positive impression. Your satisfaction is our priority, and we appreciate your support."
Profile photo of Kenneth James Bowler

Kenneth James Bowler

December 19, 2024

5  out of  5
rating by Kenneth James Bowler
"Michelle was very professional very kind and considerate and most of all patient. She helped me understand things that weren’t clear and I ended up with a great bundle of savings. Hats off to your greatest asset."
We responded:
"Thank you, Kenneth, for your wonderful feedback! We're thrilled to hear about your positive experience with Michelle. She truly is an asset to our team. We're glad she could assist you effectively. "
Profile photo of Yamina Sailaa

Yamina Sailaa

December 12, 2024

5  out of  5
rating by Yamina Sailaa
"Murphy is very patient and professional."
We responded:
"We're thrilled to hear that his patience and professionalism made a positive impression. Your feedback is greatly appreciated and will be shared with him. We look forward to serving you again soon!"
Profile photo of Teri Shamblin

Teri Shamblin

December 6, 2024

5  out of  5
rating by Teri Shamblin
"Great prices,coverage and customer service is the best. Just left Progressive because of their prices and had been with them for 30 years but State Farm bet them 🥰😍😄😃"
We responded:
"Thank you, Teri! We're thrilled to hear that you're happy with our prices, coverage, and customer service. It's wonderful to have you at our agency. Welcome to the State Farm family!"
Profile photo of Mike Newsome

Mike Newsome

November 20, 2024

5  out of  5
rating by Mike Newsome
"Franny (my agent today) made sure I felt like a person and not a policy number. Like a good neighbor Franny from State Farm was there!"
We responded:
"Thank you, Mike! We're thrilled to hear that Franny provided you with such personalized service. Your satisfaction is our priority, and it's wonderful to know you felt valued."
Profile photo of Ming Chen

Ming Chen

November 14, 2024

5  out of  5
rating by Ming Chen
"Michelle is the most professional insurance agent I have ever met. She provides thoughtful and meticulous service. I highly recommend her."
We responded:
"We're thrilled to hear that you found Michelle's service thoughtful and meticulous. Your recommendation means a lot to us."
Profile photo of James Mosher

James Mosher

November 14, 2024

5  out of  5
rating by James Mosher
"I switched to State Farm because I saved over 2,500 every 6 months on 2 vehicles for the same coverage I had with Allstate. My agent is Jonathan Yu"
We responded:
"Thank you, James! We're thrilled to hear about your savings and satisfaction with our service. We appreciate your trust in State Farm!"
Profile photo of Jianqin Wu

Jianqin Wu

November 11, 2024

5  out of  5
rating by Jianqin Wu
"Doria is very nice. She helped me a lot!"
We responded:
"We're delighted to hear that Doria was able to assist you effectively. Your satisfaction is our priority, and we appreciate your positive feedback."
Profile photo of Tuna Fish

Tuna Fish

November 5, 2024

5  out of  5
rating by Tuna Fish
"Bernice 非常耐心的帮助我解决了问题,非常感谢🙏"
We responded:
"We're delighted to hear that Bernice was able to assist you effectively. Your satisfaction is our priority, and we appreciate your feedback."
Profile photo of Rod Williams

Rod Williams

October 30, 2024

5  out of  5
rating by Rod Williams
"I just want to Thank Michelle for her Awesome service in providing me with great Home and Auto insurance. She explained everything perfectly and I appreciate her patience. Thanks again Michelle"
We responded:
"Thank you, Rod, for your kind words! We're thrilled to hear about your positive experience with Michelle. Providing clear and patient service is our priority. We appreciate your trust in us for your Home and Auto insurance needs."
Profile photo of Jon Tresh

Jon Tresh

October 30, 2024

5  out of  5
rating by Jon Tresh
"Thanks for all the help Connie"
We responded:
"Thank you, Jon!"
Profile photo of Jake Shi

Jake Shi

October 24, 2024

5  out of  5
rating by Jake Shi
"very good service, patiently and friendly, recommend strongly!"
We responded:
"Thank you, Jake, for your kind words and strong recommendation! We're delighted to hear that you found our service patient and friendly. Your satisfaction is our top priority, and we appreciate your support."
Profile photo of Kimberly Mulvaine

Kimberly Mulvaine

October 24, 2024

5  out of  5
rating by Kimberly Mulvaine
"I switched to State Farm a few years ago because my previous insurance provider raised my rates too much, too frequently. I have not had any significant increases with State Farm. When I had a barn built I contacted State Farm to begin gaining an understanding of coverage rates and options. Mary was amazing! She was very informative and explained my options thoroughly. She was extremely patient as I considered my options and even helped me with exploring if I had any cost savings options with my auto coverage to help offset the premium rates of adding my barn! She also educated me on additional life coverage options. She made a dreaded task enjoyable! I recommend speaking with Mary for any insurance needs you have. I'm no longer dreading future insurance conversations any as long as I can work with Mary!"
We responded:
"Thank you, Kimberly, for your kind words! We're thrilled to hear about your positive experience with Mary. Your satisfaction is our priority, and we're glad she made the process enjoyable for you. We appreciate your recommendation and look forward to serving your future insurance needs."
Profile photo of Chuck Weiden

Chuck Weiden

October 15, 2024

5  out of  5
rating by Chuck Weiden
"Went over to the New Albany office after receiving an email from State Farm. My wife and I had a lovely chat with Mary Hazelton, which turned into a full insurance review. Mary was very thorough, answering many questions and making a few suggestions. Very helpful!"
We responded:
"Thank you, Chuck! We're delighted to hear about your positive experience with Mary. It's wonderful to know she provided thorough and helpful service. We appreciate your feedback and look forward to assisting you and your wife in the future."
Profile photo of Yan Zhuang

Yan Zhuang

October 10, 2024

5  out of  5
rating by Yan Zhuang
"Jade is the best employee!"
We responded:
"We're thrilled to hear that Jade provided you with excellent service."
Profile photo of Connor_case18:IG

Connor_case18:IG

October 8, 2024

5  out of  5
rating by Connor_case18:IG
"Connie was amazing and very understanding and explained everything"
We responded:
"Thank you, Connor, for your kind words! We're thrilled to hear that Connie provided you with exceptional service and clear explanations. Your satisfaction is our priority, and we appreciate your positive feedback."
Profile photo of Ryan Z

Ryan Z

October 4, 2024

5  out of  5
rating by Ryan Z
"Good communication."
We responded:
"Thank you, Ryan! We're pleased to hear that you appreciated our communication. Providing clear and effective communication is a top priority for us."
Profile photo of Lili N

Lili N

October 3, 2024

5  out of  5
rating by Lili N
"Michelle and Murphy did an amazing job getting my auto insurance afforadable and always answer my questions quickly! They have been nothing but patient and nice throughout the whole process."
We responded:
"Thank you, Lili! We're thrilled to hear that Michelle and Murphy provided you with excellent service and affordable auto insurance. Your kind words and satisfaction mean a lot to us."
Profile photo of Dr. Kewa Li

Dr. Kewa Li

September 27, 2024

5  out of  5
rating by Dr. Kewa Li
"Great services, friendly staffs to have addressed all our concerns promptly."
We responded:
"Thank you for your kind words. We're delighted to hear that our team was able to address your concerns promptly. Your satisfaction is our top priority, and we appreciate your trust in our services."
Profile photo of Kevin Z

Kevin Z

September 26, 2024

5  out of  5
rating by Kevin Z
"Bernice is very patient and helpful! Thanks for her assistance!"
We responded:
"Thank you, Kevin! We're thrilled to hear that Bernice provided you with excellent service. Your positive feedback is greatly appreciated, and we'll be sure to share your kind words with her."
Profile photo of Alan Chu

Alan Chu

September 25, 2024

5  out of  5
rating by Alan Chu
"Connie helped me getting couple issues sorted out in a timely manner. She is very knowledgeable and very detail with meeting my requests even she hasn't worked with me directly in the past. The is truly professional and I will definitely recommend her."
We responded:
"Thank you, Alan, for your kind words. We're thrilled to hear that Connie was able to assist you efficiently and professionally. Your recommendation means a lot to us."
Profile photo of Melanie Ferrara

Melanie Ferrara

September 24, 2024

5  out of  5
rating by Melanie Ferrara
"Efficient and friendly service. Murphy was quick to answer all my questions and to process my requests."
We responded:
"Thank you, Melanie, for your kind words! We're delighted to hear that Murphy provided efficient and friendly service. Your satisfaction is our priority, and we're glad we could assist you promptly."
Profile photo of Liching Jaung

Liching Jaung

September 24, 2024

5  out of  5
rating by Liching Jaung
"The premium payment process was done smoothly. Connie has also answered my questions clearly."
We responded:
"Thank you for the feedback!"
Profile photo of Anny Chen

Anny Chen

September 20, 2024

5  out of  5
rating by Anny Chen
"I called their company today and an operator named Zoe was very patient and responsible in helping me with my billing issues. I am very grateful for her help."
We responded:
"Thank you, Anny, for your kind words. We're delighted to hear that Zoe provided you with excellent service. Your satisfaction is our priority, and we appreciate your feedback."