State Farm® Insurance Agent Jonathan Yu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nelson Lin
July 15, 2025
5
out of
5
rating by Nelson Lin
"Good service"
We responded:
"Thank you, Nelson, for your feedback! We're glad to hear that you found our service to be good. If you have any questions or need further assistance, feel free to reach out."
LuSter P Singleton
July 14, 2025
5
out of
5
rating by LuSter P Singleton
"Listen been going there working with Mary for years. Today I had the pleasure working with Jade and am so pleased to say , they provided the same great service. I felt attended to, listen to, accommodated and satisfied. I have really loved —- honestly— this company from the purchase of my home25 years ago to now. Thank you Jade for your time, patience and quality customer service."
We responded:
"Thank you, LuSter, for your thoughtful review and for being a loyal customer over the years. It's great to hear that Jade and Mary have consistently provided you with attentive and accommodating service. We appreciate your trust in us for the past 25 years."
Bobby T
July 14, 2025
5
out of
5
rating by Bobby T
"Jade is fantastic—knowledgeable, responsive, and truly cares about getting the best for her clients. Highly recommend!"
We responded:
"Thank you, Bobby, for your great feedback! We're glad to hear that Jade has been able to provide you with knowledgeable and responsive service. Your recommendation means a lot to us."
austin mollett
July 12, 2025
5
out of
5
rating by austin mollett
"Don't be afraid to call, These are very nice helpful people!!! Mary Hazelton was who assisted me and she was fantastic! I'm 21 and knew nothing before calling about insurance and she broke everything down for me and explained it perfectly definitely give these fellas a call folks!😁🙏"
We responded:
"Thank you, Austin, for your kind words and for taking the time to share your experience! We're glad Mary was able to assist you and make things clear. If you have any more questions or need further assistance, feel free to reach out anytime."
蒋金宝
July 11, 2025
5
out of
5
rating by 蒋金宝
"Great service and helpful advice would ask for her again-xuan liu. Thank you"
We responded:
"Thank you, 蒋金宝, for your feedback! We're glad to hear that Xuan Liu provided you with great service and helpful advice. We look forward to assisting you again in the future. Take care! "
Martha King
July 11, 2025
5
out of
5
rating by Martha King
"This review is for Mary, one of the best company representatives I've communicated with in quite a while. Following is an email I sent regarding her response/action relating to frustration and concerns I had about my State Farm auto insurance billing being increased $400/year following a crash totally caused by a loaner car that accelerated at a rapid speed after a stop causing it to crash into a tree: Mary, Thank you so much for listening to my concerns and frustrations and for following up as requested and providing the information below (listed in the email not included). Your assistance and professionalism were and are greatly and sincerely appreciated. I've decided I will move forward with the information you provided and hopefully be able to determine a positive resolution to my concerns and frustrations. You are a true asset to the New Albany State Farm team. Martha"
We responded:
"Thank you so much, Martha, for sharing your experience with Mary! We're thrilled to hear that she was able to help you with your concerns and provide the support you needed. Your feedback means a lot to us, and remember, we're always here for you whenever you need us!"
Engr Sarfaraz Mukhlis
July 10, 2025
1
out of
5
rating by Engr Sarfaraz Mukhlis
"I am very disappointed with my experience with Johnathan, a State Farm agent. He has consistently failed to respond to phone calls and text messages, which is unacceptable when dealing with important insurance matters. As a representative of State Farm, I expected professionalism and clear communication, but unfortunately, that has not been the case. I strongly disagree with how he handles customer service and would not recommend him to others. I hope State Farm takes notice and holds their agents to a higher standard."
We responded:
"Thanks for your feedback! We’d love a chance to talk and make things right—please reach out when you can."
Zuhayr
July 9, 2025
5
out of
5
rating by Zuhayr
"Was assisted by a fabulous staff member named Vicky who was extremely knowledgeable and knew what she was doing. I appreciate her work dearly and recommend her to others!"
We responded:
"Thank you, Zuhayr, for your review! We're glad to hear that Vicky was able to assist you so effectively. Your recommendation means a lot to us."
Catalin Dragan
July 8, 2025
5
out of
5
rating by Catalin Dragan
"Thank you, Xuan, for helping me with my renters and auto insurance!"
We responded:
"Your feedback means so much to us! We’re dedicated to providing top-notch service and are so happy to know you feel confident in your coverage. Thank you for choosing our agency! "
Acsa Columbus
July 8, 2025
5
out of
5
rating by Acsa Columbus
"Nice service!"
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you!"
Martin L Tinsley
July 8, 2025
5
out of
5
rating by Martin L Tinsley
"Xuan was very helpful polite courteous and to the point the time takened to explain my questions and concerns especially with the problem of the app was very appreciative great customer service thank you State farm"
We responded:
"Thank you for your kind words, Martin! We strive to provide excellent service and are glad to hear about your positive experience with us. Please don't hesitate to reach out if you need anything in the future."
Eva Zheng
July 7, 2025
5
out of
5
rating by Eva Zheng
"非常感谢Jake的回电和细心解答我的疑问，"
We responded:
"感谢Eva Zheng的反馈！很高兴听到Jake能够帮助您解答疑问。我们始终致力于提供优质的服务。"
Solomon Awusah
July 2, 2025
5
out of
5
rating by Solomon Awusah
"Very pleasant and I was satisfied with the service"
We responded:
"Thank you, Solomon, for your feedback and the 5-star rating. I'm glad to hear you were satisfied with the service!"
Wenqiang Luo
July 1, 2025
5
out of
5
rating by Wenqiang Luo
"刘璇服务的很棒 哈哈哈"
We responded:
"感谢您的评价，Wenqiang Luo！很高兴听到您对刘璇的服务感到满意。我们期待继续为您提供优质的服务。"
Ashley Dooley
June 28, 2025
5
out of
5
rating by Ashley Dooley
"Michelle was amazing! Her customer service is top notch! She explained everything in detail and made the transition to new insurance so easy!"
We responded:
"Thank you, Ashley, for your feedback! It's great to hear that Michelle provided you with excellent service and made your transition smooth. We appreciate your support and look forward to assisting you in the future."
Angelo Pampanini
June 27, 2025
5
out of
5
rating by Angelo Pampanini
"I had spoken to Torri. She was such a pleasure to work with answering every question, even the stupid ones. 😂 Thank you so much, Torri. I'll be calling you Monday."
We responded:
"Thank you, Angelo, for your review! We're glad to hear that Torri was able to assist you with all your questions. We look forward to your call on Monday."
Nick DubbU
June 24, 2025
5
out of
5
rating by Nick DubbU
"Called to get an answer about my policy and Tori took the time make sure she was giving me the correct answer."
We responded:
"Thank you, Nick, for your review. It's great to hear that Tori was able to assist you with your policy questions. We appreciate your feedback and look forward to serving you in the future."
Pritam Dey
June 20, 2025
5
out of
5
rating by Pritam Dey
"Very grateful to Xuan for helping me with auto policy renewal. I have been a customer of Jonathan Wu for many years due to their excellent customer service."
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Pritam! Let us know if we can help with anything else. "
Fannie Chen
June 18, 2025
5
out of
5
rating by Fannie Chen
"Jade served me today, very professional and polite, all the problems were solved, thank you"
We responded:
"Thank you, Fannie, for sharing your experience with us. We're glad Jade was able to assist you professionally and resolve your issues. Your feedback is greatly appreciated."
acheampong emmanuel
June 17, 2025
5
out of
5
rating by acheampong emmanuel
"Xuan, was really helpful."
We responded:
"Thank you, Acheampong Emmanuel, for your feedback! We're glad to hear that Xuan was able to assist you effectively. If you have any more questions or need further assistance, feel free to reach out."
Leona calhoun
June 13, 2025
5
out of
5
rating by Leona calhoun
"I'm very happy with State farm they do such a great job and having a customers my experience with them is very good my husband and I are very pleased to have chosen to State farm thank you so much"
We responded:
"Thank you, Leona, for sharing your positive experience with us. We're glad to know that you and your husband are satisfied with our services. If you ever need assistance, feel free to reach out."
Minhui Zhang
June 13, 2025
5
out of
5
rating by Minhui Zhang
"服务态度非常好👍特别是叫刘璇的女生对人非常友好，对客户非常有耐心并且很有责任心！"
We responded:
"感谢Minhui Zhang的反馈！我们很高兴听到刘璇为您提供了优质的服务。我们会继续努力为您和其他客户提供最好的体验。谢谢！"
Rikki Erwin
June 13, 2025
5
out of
5
rating by Rikki Erwin
"Tori is maybe the best person I've ever talked to on the phone. Super friendly and helpful. Makes this process easy everytime!"
We responded:
"Thank you, Rikki, for sharing your experience with Tori! We're glad to hear she made the process easy and enjoyable for you. We appreciate your feedback and look forward to assisting you again."
Ruofan Ma
June 10, 2025
5
out of
5
rating by Ruofan Ma
"I talked to Jade to sort out insurance needs as I relocate from out of state. She was very responsive in setting up a call, and was patient and helpful with providing all the details I needed. She really helped make my transition and relocation smoother!"
We responded:
"Thank you, Ruofan, for sharing your experience with us. It's great to hear that Jade was able to assist you effectively during your relocation. We're here to help with any future insurance needs you may have."
Xiuhuan Xie
June 6, 2025
5
out of
5
rating by Xiuhuan Xie
"我非常满意jade的给我的服务态度她帮我做的．无微不至还很耐心地听我说过程而后帮我解答所有的问题我非常感谢她的帮肋。最后我要再一次感谢😊"
We responded:
"感谢Xiuhuan Xie的反馈！很高兴听到您对Jade的服务感到满意，她会很高兴知道她的努力得到了您的认可。我们会继续努力为您提供优质的服务。谢谢！"